The hostess, Fernanda, made sure we had everything we needed. We had two dinners at the Wine Kitchen with scrumptious food prepared by Chef Daniel and served by Baldo. We were always greeted with great smiles and hand sanitizer by the hostesses Lizbeth and Teresita. We enjoyed our various meals at the different restaurants and the impeccable service provided by Rocha, David, Carlos, and Esther at both Palms and Chef’s Market. We had so much fun interacting with Jimmy, Sofia and Natalia. We also absolutely love the entertainment staff starting with their leader, Myruiel. I can’t say enough good things about these wonderful people. Our primary butlers were Israel, Imelda, Jesus and María José, but Abril, Luiz and Melissa also stepped in to help us when needed. To begin with, we had phenomenal butlers. We consider so many of the staff to now be very close friends of ours. She consistently checked in with us to see if there was anything we needed. Mariana Montes is the manager and an excellent leader. Although we don’t travel with any children, we still choose to stay here because of the incredible staff. We recently stayed at Generations again, which we consider our home away from home. The people working there make the experience so wonderful even my 5YO loved it and didn't want to leave. I like to try new resorts for travel, but I really would like to go back there for vacation again. The food and service staff at both were EXCELLENT. The bright spot (food-wise) is definitely the Market (FABULOUS buffets!) and the Mediterranean restaurant. We had a party of 4 and every one of us was disappointed with our dish (we all got something different). The service/staff was wonderful, but the actual food was terrible. There was (typically) only 2 "runners" and ONLY ONE bar tender making the drinks. There were not NEARLY enough servers/staff manning that bar during the day!! The bar service covered poolside guests and guests at the nearby beach. I forgot my room number, but I know we were in Building 19. It took a couple of washes to get that smell out. Our room remained damp during the trip and when we came home, all of our belongings had an almost mildew smell to them. The only "complaints" that I had were 1) the A/C unit or ventilation in our room was not great. It made the off-site excursions more enjoyable (not being so hot). The pool water was cold (not their fault) and I think that was because the weather wasn't that hot during our trip not complaining about that. The hotel was quiet for the time of year that we went. The customer service was beyond my expectations. The staff at every location on campus was EXCELLENT! They are all SO friendly especially Jesus (concierge). I traveled for a destination wedding w/my 5 year old in late Jan early Feb 2020.
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